The digital system of care for Medicaid waivered clients and case managers
Better care for Medicaid waivered participants
Participants with Medicaid waivers often have chronic conditions that make it challenging for them to access healthcare and resources in the community. Due to inconsistent or limited ongoing care, many of these participants end up in the emergency room or get admitted to the hospital for issues that could have been prevented with consistent, high-touch support and monitoring of their health.
Clinic@HomeTM helps this at-risk population remain in the community longer and feel in control of their care by giving them access to the resources and support they need in the comfort of their home.
Clinic@HomeTM clients report an improved quality of life and health outlook because of:
- Ongoing touchpoints and outreach by the dedicated Clinic@Home care team
- Insight into current health status and resources to improve
- Ability to consistently and reliably engage with healthcare providers, including quarterly visits to establish and maintain baseline health data
- Increased time and bandwidth to be present in their community outside of healthcare
“I don’t have a car. Leaving the house gives me anxiety, and now I don’t have to worry about getting to appointments – I have my appointments right here.”
-Maria, Clinic@Home Client
Peace of mind for Medicaid waiver case managers
Clinic@Home is a collaborative service designed to work alongside case managers. By creating a high-touch pathway to care for our clients, case managers can gain insight into client progress through our Clinic@Home web portal. This means that case managers can handle their most at-risk population much more efficiently.
Case managers report better care and more efficient management of their caseload because of:
- Receiving insight into client health from the care team
- Ability to join or initiate virtual meetings
- Remotely track health trends to provide accurate support
- Collaboration regarding CSSP goals
