What is Clinic@Home?
HealtheMed’s Clinic@Home utilizes three layers of dedicated support and a technology ecosystem to wrap care around each individual. With this personalized support model, Clinic@Home is reducing emergency department visits, increasing medication adherence, and improving the client experience.
By employing a high-touch model of care that includes clinical and non-clinical team members, we foster a relationship grounded in trust and support for the client’s health. Our aim is to provide access and insight to everyone involved. Clinic@Home proves that a collaborative approach to care creates better outcomes.
What is included?
A dedicated support team that consists of three resources responsible for supporting the client with their own unique needs. The team includes a client engagement specialist, nurse consultant, and field support technician.
Client Engagement Specialists (CES) have weekly conversations with clients to ensure they feel heard and supported. Clients are encouraged to call the CES as often as they would like for assistance with scheduling, engagement with the Clinic@Home application, and support for non-clinical needs.
Clinical Consultants work collaboratively with the client by monitoring their health and following up when anything abnormal arises. When a telemedicine visit occurs, the nurse consultant may join the client to ensure they have an advocate and understand the doctor’s orders. Additionally, the nurse may prescribe educational health content unique to the client’s diagnoses through the application and provide coaching on health goals. Finally, the client can call the nurse to address health related needs in a timely way.
Field Support Technicians support the technology and ensure it works correctly. In the event an issue arises, they are fully equipped to resolve the problem either remotely or in-person.
The Clinic@Home system consists of a 50-inch smart TV with our application, a webcam, and Bluetooth enabled medical devices to meet the client needs. The webcam allows for telemedicine visits from the comfort of the client’s home. The Bluetooth medical devices enable remote monitoring for client health trends. Additionally, we provide a custom education library and medication reminders for each client. A smartphone version is available to complement the service outside of the home. Clinic@Home is a dynamic system of support and care that is customized uniquely to each client and continues to adapt as needs change.
Clinic@Home in Action
Consultation:
- A clinical consultant meets the client in the home to better understand their individual needs and how Clinic@Home can remove barriers to accessing healthcare and pursuing a more independent life.
- Prior to activating services, HealtheMed works with case managers and care coordinators to share results and recommendations based on the in-home consult with the individual. The assessment details how Clinic@Home can assist and improve the care clients receive.
Activation:
- On activation day, the dedicated clinical consultant and field technician meet the client, and anyone involved in care in the client’s home. The technology is set-up and the clinical consultant ensures the client and/or care team are confident in utilizing it.
- In the weeks following, the nurse consultant will return to the client’s home to provide ongoing training/support, as needed.
On Going:
- Once activated, clients benefit from dedicated support and weekly outreach from a client engagement specialist.
- The clinical consultant monitors individual client health through the web monitoring portal, accompanies clients on telemedicine visits to advocate, and ensure doctor’s orders are understood. The nurse consultant is available for health-related needs via phone, virtually, or in person at the moment the client needs help.
- Quarterly visits with provider: Many clients do not have access to, or struggle to, succeed within the conventional healthcare system. In these instances, we facilitate quarterly visits with a provider to establish and maintain baseline health.
- Web Portal Access for the Care Team: Data insights allow for better outcomes. The web portal is designed to make monitoring clients health easy and members of the clients care team can benefit with proactive data and/or feedback loops from the clinical consultant.